What you need to know about bidirectional synchronization

Yvanne Le

agosto 27, 2024

A complete telephony service with a new set of features including bidirectional synchronization.

Rainbow Telephony for Microsoft Teams has been designed to improve the use of telephony within your company, without having to change anything in the infrastructure you're already working with. In fact, the power of Rainbow Telephony lies in the fact that this connector can be adapted to any device, making it a relevant and useful tool for unifying communications.

What exactly does bidirectional presence synchronization mean?

It means that both you and your potential contacts can have access to each other’s availability status right away, regardless of the communications mechanisms in use.

Why is this a requirement? Because we know users do not rely completely on telephony or Microsoft Teams for their communications services, it made sense to link the Rainbow Telephony solution to Microsoft Teams to allow users to know peoples’ availabilities no matter the communications solution or devices they are using.

For example, when using a multimedia device (either smartphone, laptop, or tablet), the presence synchronization will show you or your contact’s availability and display upcoming appointments and calls. It will also prevent unexpected calls or videoconferences from other people on any of your devices connected with Rainbow. In addition, if they are currently using a PBX connected device for telephony, you will be updated on your digital tools.

The Rainbow Telephony connector is more than a simple direct router it routes phone calls to any of your communications devices. Through this synchronization, you and your network can take control of your call management and choose the device and method of communications.

Share availability - even when working remotely

Partial remote work is the new normal, and many people working out of the office have encountered challenges regarding their colleague or customer availability.

Working from home means losing the ability to quickly see who is around and available. However, now, with your personal computer or smartphone, you can replicate that in-office proximity by linking Rainbow Telephony to your Microsoft Teams account. Easy visibility of availability means that, regardless of device or location, you will never miss a call you want to take.

A responsive connector that goes the distance

With our Rainbow connector, elements are user-friendly and visually appealing within an intuitive and powerful interface. For instance, the app allows users to search using tags which can be useful when you need to talk to someone in a specific field.

This simple tag search can be especially helpful in an international organization where people are far apart and in different time zones. For example, if a user is looking for someone in the marketing division in France and able to speak English, they can search “France, marketing, English”. The user can then see the people associated with these tags and contact them.

The Rainbow Telephony for Microsoft Teams connector is a great tool for connecting people and converges your different communications means. To know more about our Rainbow Telephony for Microsoft Teams connector and its features click on the following link.

Learn more about the features of our Rainbow Telephony for Microsoft Teams connector.